FAQ

If you have any questions, you will most likely find the answers here. If you still cannot find an answer, do not hesitate to ask us!

Reservations/Prices

The price for an adult is 33$ plus taxes and 27$ plus taxes for students/children between 8 yo and 18yo. People who have a student that is currently valid can get the student price regardless of their age. For children under 8 years old, the place is free.
The price is 33$ plus tax per person. For groups of 20 people or more, the price is $27 (plus taxes) per person. We also offer specific pricing for schools, community centers, and day camps. Contact us in order to get more information.
You want to give a gift certificate for the immersive adventures at Echappe-Toi? Easy! You first have to purchase the gift certificate through the “Gift Certificate” tab on our website. You will receive a confirmation email containing the voucher code. You can then download our official Gift Certificate (in english or french) to gift the ticket(s) purchased. You can simply print it at home and add the number of tickets as well as the gift certificate code that you received in your email after the purchase.
You have multiple options for the use of your gift Certificate: • Click on the link within the email OR • Click on the tab "Gift certificate", enter your gift certificate code, and continue with your reservation.
Without a reservation, it is impossible for us to guarantee you will play: you will only participate if there is an open spot in our escape rooms. It's best to book at least two hours before the desired game.
We ask that you pay by card at the time of the reservation, either through our website or through the phone at 514-907 -2200
The schedule is open a month in the future. If you are a business, you can call us to plan your events ahead of time.
All sales are final. Our game is a planned event, thus refunds are not issued with cancellations once a reservation is confirmed. If you want to change the date of your game, you must do so 48 hours prior the date of your reservation.
Yes. You can give/transfer your tickets to another person.
Yes. You must simply make sure one of you has the confirmation for the reservation.
An escape game is a live adventure. We therefore cannot shift the time of your game. It is therefore essential that you arrive at least 10 minutes prior the start time of your game. If you come as a group, make sure that every member is aware of the fact. Otherwise and unfortunately, your game time might be shortened!
You had redeemed tickets after a game at the Laval centre or you won a gift certificate from Laval but the centre closed. All gift certificates were transferred and are valid at Échappe-toi Montréal. Please keep the alphanumeric code you received by email (6 characters before November 2019/9 characters after) and use it when you make your reservation by internet or by phone.
If you had bought back tickets after a game, but in the meantime our prices have increased a bit, we invite you to contact customer service by phone at 514 907-2200. The customer service agent will be able to make a manual adjustment so that you don't have to pay the difference.

Activity as a business/group

We offer different options geared towards businesses. Contact us and we can give you a tailored proposition.
Echappe-Toi Montreal has 9 rooms and has a maximum capacity of 60 people per hour. This capacity is constantly growing. For a unique experience, we create several teams within your group and host a competition. This added challenge is often a source of motivation, adding a strong dosage of adrenaline. For groups of a size above 60 participants, we offer additional services. They allow teams that are not currently playing to be entertained while waiting their turns to play. You can contact us for more information.

Type and number of players

Yes. Children are welcomed starting at the age of 8. Minors under 15 years of age must be accompanied by an adult. We often welcome academic groups and birthday parties for children and families.
All our scenarios are perfectly capable of welcoming pregnant women. The game does have any physical activity or scary components through its duration.
Even if the building is not certified for wheelchairs, we welcome people with lower mobility in almost all our game rooms. Call us so that we can organise the best experience possible for everyone!
Since January 2019 the 9th, we do not mix the groups in our escape rooms anymore: the room will be reserved for your team only, whatever its size!

Your experience

WE REMAIN OPEN, both in Montreal and Laval, since the measures announced by the government on March 12, 2020 only concern gathering places for more than 250 people. We have of course taken exceptional measures to allow you to live a unique adventure without risking your safety and that of our masters of the game and ambassadors. If you smell like this when you enter our house, don't be surprised! Everything has been put in place to welcome you in the best conditions: - Training of each employee on the hygiene measures to be applied - Disinfection of the rooms between each game and provision of disinfectant products - Recommendations to our players to wash their hands before and after each game and internal communication addressed to the players. The safety and health of our players as well as our employees is a priority for us.
Overall, the level of difficulty is the same throughout our escape rooms at Echappe-Toi Montreal: the exit percentage is 3% for all of our escape games.
Yes, at Echappe-Toi Montreal, all the escape games are offered in two languages: French and English.
Escape rooms at Echappe-Toi Montreal have a capacity of 2 to 6 players for every scenario. The only exception is the room that houses the Montreal Job scenario, which can welcome 2 to 4 players.
At Echappe-Toi Montreal, the activity has a total duration of 90 minutes: - 15 minutes to explain the game and to begin the immersion - 60 minutes of game time to find the exit - 15 minutes to debrief and summarise the end of the game.
No need to panic, you will find the exit door, but the entrance door stays open. You can therefore exit the game at any time should have any fear or problem.
Cameras and video recorders are not allowed inside our rooms at Echappe-Toi Montreal. No picture or video is authorized during the escape game. However, we take photos at the end of the experience and send them to the corresponding email address of the reservation, so that you can keep a souvenir of your adventure in the escape room.