{"id":2798,"date":"2015-09-15T11:57:13","date_gmt":"2015-09-15T11:57:13","guid":{"rendered":"https:\/\/echappetoi.com\/faq\/"},"modified":"2025-04-30T12:19:23","modified_gmt":"2025-04-30T16:19:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/echappetoi.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ<\/h1>\n

If you have any questions, you will most likely find the answers here. If you still cannot find an answer, do not hesitate to ask us! <\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div>

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Reservations\/Prices<\/span><\/h2>\n\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tHow much does the activity cost?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tThe price for an adult is 35,5$ plus taxes and 30$ plus taxes for students\/children between 8 yo and 18yo. People who have a student that is currently valid can get the student price regardless of their age. For children under 8 years old, the place is free.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWhat is the price of a teambuilding activity?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tThe price is 33$ plus tax per person. We also offer specific pricing for schools, community centers, and day camps. Contact us in order to get more information. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tI want to give a gift certificate, how do I do it?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYou want to give a gift certificate for the immersive adventures at Echappe-Toi? Easy! You first have to purchase the gift certificate through the \u201cGift Certificate\u201d tab on our website. You will receive a confirmation email containing the voucher code. You can then download our official Gift Certificate (in english or french) to gift the ticket(s) purchased. You can simply print it at home and add the number of tickets as well as the gift certificate code that you received in your email after the purchase. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tHow do I use my gift certificate?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYou have multiple options for the use of your gift Certificate: \n \u2022 Click on the link within the email \nOR \n \u2022 Click on the tab \"Gift certificate\", enter your gift certificate code, and continue with your reservation.\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCan I come without a reservation?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tWithout a reservation, it is impossible for us to guarantee you will play: you will only participate if there is an open spot in our escape rooms. It's best to book at least two hours before the desired game. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWhat are the accepted methods of payment? Can I pay on site?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tWe ask that you pay by card at the time of the reservation, either through our website or through the phone at 514-907 -2200<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tI cannot find an available date: when are the next availabilities?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tThe schedule is open a month in the future. If you are a business, you can call us to plan your events ahead of time. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tAre the tickets refundable?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAll sales are final. Our game is a planned event, thus refunds are not issued with cancellations once a reservation is confirmed. If you want to change the date of your game, you must do so 48 hours prior the date of your reservation.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tAre tickets transferable to a friend?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYes. You can give\/transfer your tickets to another person. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCan I put all the tickets under my name?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYes. You must simply make sure one of you has the confirmation for the reservation. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWhat happens if we are late?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAn escape game is a live adventure. We therefore cannot shift the time of your game. It is therefore essential that you arrive at least 10 minutes prior the start time of your game. If you come as a group, make sure that every member is aware of the fact. Otherwise and unfortunately, your game time might be shortened!\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tI had bought\/earned a gift certificate in Laval but the centre closed... Can I use it in Montreal?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYou had redeemed tickets after a game at the Laval centre or you won a gift certificate from Laval but the centre closed. All gift certificates were transferred and are valid at \u00c9chappe-toi Montr\u00e9al. Please keep the alphanumeric code you received by email (6 characters before November 2019\/9 characters after) and use it when you make your reservation by internet or by phone. \n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tI bought tickets after a game but the prices have changed, what can I do?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tIf you had bought back tickets after a game, but in the meantime our prices have increased a bit, we invite you to contact customer service by phone at 514 907-2200. The customer service agent will be able to make a manual adjustment so that you don't have to pay the difference. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWhat is an Action game ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAction games, unlike escape games, focus on physical adventure and physical challenges. Action games are games that involve fast, constant action. Players are often placed in situations where they must make quick decisions and demonstrate speed and dexterity to win.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>
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Activity as a business\/group<\/span><\/h2>\n\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWE WANT TO USE THE GAME AS A TEAM BUILDING EXERCISE : IS THIS POSSIBLE ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tWe offer different options geared towards businesses. Contact us<\/a> and we can give you a tailored proposition.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWE HAVE A LARGE GROUP: HOW MANY PEOPLE CAN YOU HOST ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tEchappe-Toi Montreal has 9 rooms and has a maximum capacity of 60 people per hour. This capacity is constantly growing. For a unique experience, we create several teams within your group and host a competition. This added challenge is often a source of motivation, adding a strong dosage of adrenaline. For groups of a size above 60 participants, we offer additional services. They allow teams that are not currently playing to be entertained while waiting their turns to play. You can contact us for more information. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div><\/div>
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Type and number of players<\/span><\/h2>\n\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tMAY I COME WITH CHILDREN ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYes. Children are welcomed starting at the age of 8. Minors under 15 years of age must be accompanied by an adult. We often welcome academic groups and birthday parties for children and families.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCAN THE GAME ACCOMMODATE PREGNANT WOMEN ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAll our scenarios are perfectly capable of welcoming pregnant women. The game does have any physical activity or scary components through its duration. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCAN THE ROOMS WELCOME PEOPLE IN WHEELCHAIRS?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tEven if the building is not certified for wheelchairs, we welcome people with lower mobility in almost all our game rooms. Call us so that we can organise the best experience possible for everyone! \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tI ONLY WANT TO PLAY WITH MY FRIENDS: HOW ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tSince January 2019 the 9th, we do not mix the groups in our escape rooms anymore: the room will be reserved for your team only, whatever its size!\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>
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Your experience<\/span><\/h2>\n\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCOVID-19: What are the risks at Echappe-toi?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tWE REMAIN OPEN, both in Montreal and Laval, since the measures announced by the government on March 12, 2020 only concern gathering places for more than 250 people. We have of course taken exceptional measures to allow you to live a unique adventure without risking your safety and that of our masters of the game and ambassadors. If you smell like this when you enter our house, don't be surprised! Everything has been put in place to welcome you in the best conditions: - Training of each employee on the hygiene measures to be applied - Disinfection of the rooms between each game and provision of disinfectant products - Recommendations to our players to wash their hands before and after each game and internal communication addressed to the players. The safety and health of our players as well as our employees is a priority for us.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tARE THERE DIFFERENT LEVELS OF DIFFICULTY ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tOverall, the level of difficulty is the same throughout our escape rooms at Echappe-Toi Montreal: the exit percentage is 3% for all of our escape games.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tARE THE GAMES BILINGUAL ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tYes, at Echappe-Toi Montreal, all the escape games are offered in two languages: French and English. \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWHAT ARE THE CAPACITIES OF THE ROOM ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tEscape rooms at Echappe-Toi Montreal have a capacity of 2 to 6 players for every scenario. The only exception is the room that houses the Montreal Job scenario, which can welcome 2 to 4 players.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tHOW LONG DOES THE ACTIVITY LAST ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAt Echappe-Toi Montreal, the activity has a total duration of 90 minutes: \n- 15 minutes to explain the game and to begin the immersion \n- 60 minutes of game time to find the exit \n- 15 minutes to debrief and summarise the end of the game. \n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tWHAT IF I AM A BIT CLAUSTROPHOBIC AND SCARED OF BEING LOCKED INSIDE THE ROOM ?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tNo need to panic, you will find the exit door, but the entrance door stays open. You can therefore exit the game at any time should have any fear or problem.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tCAN I TAKE PICTURE OR VIDEO?\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tCameras and video recorders are not allowed inside our rooms at Echappe-Toi Montreal. No picture or video is authorized during the escape game. However, we take photos at the end of the experience and send them to the corresponding email address of the reservation, so that you can keep a souvenir of your adventure in the escape room.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

FAQIf you have any questions, you will most likely find the answers here. If you still cannot find an answer, do not hesitate to ask us!<\/p>\n","protected":false},"author":5,"featured_media":5025,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2798","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ: Get all the answers to your questions - Echappe-toi<\/title>\n<meta name=\"description\" content=\"If you have any questions before coming to our escapes rooms, we provide you with a FAQ presenting the questions we are most often asked. 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